New Chevrolet Colorado, GMC Canyon Child Safety Feature

DELAWARE, Ohio – This fall the new Chevrolet Colorado and GMC Canyon trucks will hit the road, redefining the midsize segment with not only capability, but with loads of segment-first safety features! You'll be able to get the job done whether it's for work or play, while also knowing that your little ones are as safe as can be in the back seat thanks to the new 2015 Chevrolet Colorado & GMC Canyon Child Safety Feature!

What feature are we referring to? This patent-pending innovation is like nothing you seen before – a transferrable back seat headrest that makes your child's booster seat safer! When you buckle your child into their safety seat, manufacturers recommend having at least 80% of that seat base on the seat cushion for optimum protection. However, in extended-cab midsize trucks that can be tricky because of the small rear jump seat. But thanks to the new 2015 Chevrolet Colorado & GMC Canyon Child Safety Feature, it's no longer an issue because the truck's rear seat headrest can be removed and inserted into the seat cushion horizontally, extending the size of the seat and providing greater support to the safety seat!

WATCH: 2015 GMC Canyon Safety Seat Feature Demonstration:

Not only will GM's new midsize trucks keep your children safe, but they are ready and waiting to protect all of the vehicle's passengers with a Driver Alert Package that includes forward collision alert and lane departure warning, along with so much more!

We will keep you updated as soon as the new trucks hit our lot, but if you can't wait until Fall to get a new truck, you can still utilize some of the same advanced safety features on Chevy's current trucks! Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

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GMC Awarded at New York International Auto Show

DELAWARE, Ohio – The New York Auto Show earlier this month was a success for General Motors with new vehicle debuts, awards and attention among all of GM's brands! Specifically, GMC received 3 awards at the New York International Auto Show from three different automotive industry publications!

As a brand, Kelley Blue Book recognized GMC as the Most Refined Brand in their Brand Image Awards. It's no secret that GMC embodies brand attributes that attract the attention of new vehicle buyers, and it's that exact ability that earned the brand recognition for their achievements. Based on Kelley Blue Book's new-car buyer perception data, shoppers viewed the brand as prestigious, comfortable, and sophisticated, helping GMC earn KBB's Most Refined Brand award.

In addition to the KBB honor, the 2015 Canyon midsize pickup truck helped GMC earn an additional award from AutoTrader. Excelling in value, comfort, performance, and style, AutoTrader awarded the 2015 GMC Canyon with the 2014 Must Test Drive distinction after the truck beat out 100 other nominees! With an unmatched combination of tough, tech, and comfort, you have to test drive the 2015 Canyon to believe it!

Last but not least, GMC also received recognition from Edmunds for the 2014 Acadia which was named the 2014 Most Popular Large Crossover SUV! A serious vehicle-of-all-trades, it's easy to see why the Acadia had the highest total monthly car shopper consideration to its model pages in 2013.

While we'll admit to being biased, we have to say the GMC New York International Auto Show Awards were definitely deserved, and we can't wait to see how the brand continues to evolve throughout the year! Come see for yourself just how impressive the new GMC models are! Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

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Throwback Thursday: Chesrown Commercial

DELAWARE, Ohio – It's THROWBACK THURSDAY and what better way to get a peek into our past than with an old school TV spot featuring our very own, Ryan Gill! The best part of our Throwback Thursday Chesrown Commercial is that message still holds true!

Chesrown Autos is your #1 Chevrolet Buick GMC Dealer in Ohio and we couldn't be happier to be apart of our community! We love doing everything that we can to serve you and we wouldn't still be here today if it wasn't for the incredible support we have received over the years!

Throwback Thursday: Chesrown Commercial

Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

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Corvette Stingray Earns One of Ward's 10 Best Interiors

DELAWARE, Ohio – You already know that the Corvette Stingray is impressive. One look at the exterior and you're struck by its beauty. But have you spent any time checking out the interior? If not, you should because the Corvette Stingray earned one of Ward's 10 Best Interiors, and for good reason!

Designed with only authentic premium materials and intuitive technologies, the 2014 Corvette Stingray interior is top of the line. Ward's specifically enjoyed the performance car's carbon-fiber trim, microfiber headliner, and contrast stitching on the bucket seats. But it's not just about fancy looks, thanks to testing at GM's Milford Proving Ground, engineers added a center console grab bar reinforced with steel for the passenger and soft-touch materials on the edge of the console, since that's where the driver naturally braces during high-load cornering. The Stingray's track-focus also helped it earn bonus points since the driver can easily receive mission-critical information with the high-visibility reconfigurable digital graphics in the instrument cluster and central display.

Hand craftsmanship and machined precision bring it all together, helping the Corvette Stingray earn one of Ward's 10 Best Interiors. To learn more or get a hands on Corvette experience, come see us today! Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

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2015 Chevrolet Corvette Z06 Convertible Released Early

DELAWARE, Ohio – It wasn’t supposed to make its debut until the New York Auto Show, but with news this exciting, we wouldn’t have been able to keep it a secret either. Becoming the most powerful convertible ever produced by Chevrolet, the 2015 Chevy Corvette Z06 Convertible was released early!

It was 1963 the last time the factory even offered a Z06 convertible because lightweight convertible structures couldn’t handle the performance of a supercar. The Corvette’s braking, cornering, and acceleration proved to be too much for the open air designs. But with recent technological advancements, even in just the past five years, computer-aided engineering, metallurgy, and manufacturing techniques have now made the Z06 convertible possible! With an aluminum chassis that is 20 percent stiffer than previous models, the 2015 Chevrolet Corvette Z06 convertible is now one of the most capable drop-tops on the market!

Though developing the convertible version presented more difficulties than the coupe, both models are equally capable. Besides the provisions for mounting the power folding top – repositioned seatbelt mounts and relocated trans and differential coolers to the underbody – the Corvette Z06 convertible and coupe offer the same power, performance, and capability. So the only thing left to do is decide which of the four thick fabric top colors you like best, select one of the three basic configurations: Standard, Carbon Fiber Aero Package, or Z07 Package, and then feel the wind in your hair! Just make sure to brace yourself because with a new LT4 6.2-liter supercharged V8 engine, the Corvette’s 625 horsepower will have your adrenaline pumping!

After a long, painful winter, you deserve to unwind and feel the sun shining down on you when you’re finding new roads in the new 2015 Chevrolet Corvette Z06 convertible! Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

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Chesrown Monthly Giveaway: Lifetime Oil Changes & Tire Rotations

 DELAWARE, Ohio – Have you heard about Chesrown Chevrolet Buick GMC's lifetime oil change and tire rotation plan? Whether you have or haven't there are a few ways that it can become part of your life, so listen up because you don't want to miss out on free lifetime oil changes and tire rotations, do you?

When you purchase a new or used vehicle from Chesrown, you automatically receive the lifetime oil and tire plan, but what about if you aren't in the market for a new vehicle? There's another way you can get the plan: Chesrown's Monthly Giveaway! Every month we are going to give TWO lucky winners free oil changes and tire rotations for life! All you have to do is enter the lifetime oil and tire giveaway on our website! It's that easy!

Yes, you read that right. Enter the lifetime oil and tire giveaway on our website and every month we will announce two new winners! Think about how much money you could save if you are one of the monthly winners! So don't waste any time, ENTER Chesrown's Monthly Giveaway now!

Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

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Easter Dessert Recipes

DELAWARE, Ohio – Do you smell that? Spring is in the air and that means the Easter Bunny will soon be hopping into town! Get in the spring spirit by taking advantage of the beautiful weather we have been having lately and open some windows before whipping up these Easter Dessert Recipes. Before you know it, your family will be asking what smells so good!

Easter Dessert Recipes

Bunny Bait

You'll need:

2 cups pretzels

1 bag popped white popcorn

1 package white melting chocolate

1 bag festive M&M's

2 cups Chex cereal

1 container colored sprinkles

Bunny Bait is about to become a springtime staple for you if you love a good sweet and salty combo! And it comes together in the blink of an eye! Spread out some pretzels, popcorn and Chex cereal on a sheet, use 30 second intervals to melt your candy melts in the microwave, then drizzle the melted chocolate over the baking sheet giving the mixture a good stir when your done. Add sprinkles to the top and then once the chocolate has hardened, break up the bark and add M&M's before serving!

Egg Nests

You'll need:

1 package chocolate candy melts

2 cups pretzel sticks, broken up

Spring M&M's or speckled eggs

These little chocolate egg nests are so cute that you might not want to eat them! But they are so delicious you won't think twice about it! Using 30 second intervals, begin to melt your chocolate, making sure to stir well between each session, or if you want to get fancy use a double boiler. Once it's all melted, stir in the broken up pretzels and then begin to form your nests, allowing them to set on parchment paper. Last but not least add your "eggs" (M&M's or speckled eggs)!

Chocolate Dipped Rice Krispie Treat Eggs

You'll need:

6 cups Rice Krispies cereal

10oz mini marshmallows

1/4 cup butter

1 bag chocolate candy melts

Sprinkles

Egg-shaped cookie cutter

If you're not feeling like the world's best baker, Rice Krispie Treats are the perfect foolproof Easter dessert! And with some sprinkles and chocolate, these ones incorporate a little spring spirit too. Whip up your favorite Rice Krispie Treat recipe, then dip or drizzle them with melted white or chocolate candy melts. Add sprinkles before the chocolate sets if you really want to get crazy and then enjoy! 

Chocolate Dipped Peeps

You'll need:

1-2 packages of Peeps

1 package white or chocolate candy melts

Sprinkles

Another easy Easter treat recipe can be summed up in one word: Peeps. While you could serve them up on their own, why not make them a little extra special by dipping them in chocolate? All you have to do is again, melt some candy melts and then dip your Peeps either half way, or all the way, and allow them to set on parchment paper. Just remember, if you're adding sprinkles, get them on there before the chocolate hardens!

We want to know, what is your favorite springtime or Easter dessert recipe? Tell us in the comments! Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

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GMC Terrain & Chevy Equinox Earn IIHS Top Safety Pick+ Ratings

DELAWARE, Ohio – Safety is always a top priority for General Motors and while you may be uncertain as to how much your vehicle is actually protecting you, two more GM vehicles have just proved that they have what it takes to earn the highest safety designation. The Chevy Equinox and GMC Terrain just earned IIHS Top Safety Pick+ Ratings, demonstrating the automaker's commitment to keep you safe!

Not only did the GMC Terrain and Chevrolet Equinox earn IIHS Top Safety Pick+ Ratings, but they were the only SUVs of the nine that were evaluated to do so! With the help of the vehicle's forward collision alert technology, the Terrain and Equinox were the only SUVs to earn Good ratings in the Insurance Institute for Highway Safety's small overlap front crash test. Since the test is designed to replicate what would happen in real life if your vehicle hit another vehicle, tree, or utility pole, you can feel comfortable knowing that you will be protected when behind the wheel of a GM sports utility vehicle.

Even more impressive, is that this year the IIHS revamped their safety test criteria to require vehicles that are eligible for the Top Safety Pick+ Rating to be equipped with a frontal crash protection system that meets the Institute's standards. The Equinox and Terrain passed with flying colors thanks to the available forward collision alert system that detects possible collisions and alerts the driver with visual and audible alerts. Coupled with lane departure warning and rear park assist, the SUVs were able to earn Good ratings in all of the five crash tests!

If you're ready to enjoy peace of mind when you hit the road, then stop by to learn more about General Motor's SUVs that just earned the highest safety ratings! Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

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Chesrown's Delaware Community Center YMCA Partnership

Chesrown Chevrolet Buick GMC Goes to Bat for Delaware Community Center YMCA 

Chesrown Chevrolet Buick GMC to provide Delaware Community Center YMCA with new equipment, monetary contribution and instructional clinics

DELAWARE, Ohio – Chesrown Chevrolet Buick GMC is partnering with the Delaware Community Center YMCA in Delaware. Chesrown Chevrolet Buick GMC has joined forces with the national Chevrolet Youth Baseball program to provide new equipment, a monetary contribution, invitations to FREE instructional clinics, and an opportunity for community members to earn additional donations for their league via a Test Drive fundraiser.

“Youth baseball provides positive and productive life lessons for young people across America and the Chevrolet Youth Baseball program is an extension of Chevrolet’s commitment to baseball, community and families. Chesrown Chevrolet Buick GMC is bringing that same dedication to youth baseball,” said Ryan Gill, General Manager of Chesrown Chevrolet Buick GMC.

“There is nothing more American than Chevrolet and baseball and Chesrown Chevrolet Buick GMC wants to combine America’s favorite brand and favorite pastime together for our families in Delaware to enjoy,” added Gill.

2014 marks Chevrolet’s Youth Baseball program’s ninth year and since its introduction has helped aid local teams, benefiting more than 3.5 million young people in communities where Chevrolet’s customers live, work and play. In 2013, more than 1,600 Chevrolet dealers participated across the country.

Chesrown Chevrolet Buick GMC will present Delaware Community Center YMCA with an equipment kit that includes useful items such as bags, batting tees, catcher’s gear, water bottles and Chevrolet Youth Baseball T-shirts. The sponsorship also includes youth clinics featuring current and former MLB/MiLB players and coaches and instructors from Ripken Baseball and the Major League Baseball Players Alumni Association.

In addition, Chesrown Chevrolet Buick GMC will present a check representing a one-time monetary contribution to Delaware Community Center YMCA. Sponsored leagues across the country will have the chance to earn additional funds as community members take test drives at their partnering dealership to help support the league.

In addition to its commitment to youth baseball, Chevrolet also is the Official Vehicle of Major League Baseball™.

“Chevrolet vehicles are designed and built for families, so we hope young people and their parents will consider a Chevrolet as an official vehicle of their household,” said Gill.

For more information about Chevrolet Youth Baseball, please visit www.youthsportswired.com.

Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

Visit our website: www.Chesrown.com

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GM Recall Frequently Asked Questions

DELAWARE, Ohio – It's making headlines everyday, but what do all of the General Motors recalls mean to you? How are they going to affect your life? First things first, we want you to know that we are here for you to make sure that you are safe out on the road, all of your questions are answered, and if your vehicle does need to be serviced, know that we are here to take complete care of you and your car. If you're confused by the situation in general, take a look through some of the GM Recall Frequently Asked Questions below. If you don't see what you are looking for, feel free to give us a call and we can clear up any confusion!

Frequently Asked Questions for Ignition Switch Recall 13454 & 14063 

Q1. Is my car safe to drive before the ignition switch is replaced?
A1. Yes. The GM engineers have done extensive analysis to make sure if you use only the ignition key with no additional items on the key ring, the vehicle is safe to drive. 

Q2. Which vehicles are involved?
A2. All 2005-2007 Cobalt, 2007 G5, 2003-2007 Ion, 2006-2007 HHR, 2005-2006 Pursuit (Canada), 2005-2006 Pontiac G4 (Mexico), 2006-2007 Solstice, and 2007 Sky vehicles are involved in the recall.

Q3. Why weren’t all of the vehicles (Ion, Solstice, Sky, HHR) included initially when the Chevrolet Cobalt and Pontiac G-5 were recalled?
A3. As we continued to review the overall situation, we decided to recall the additional vehicles. Customer safety is paramount to GM.

Q4. Customer owns a Saturn or Pontiac. Where should they take their car to have the recall repair performed?
A4. Any Chevrolet, Buick, GMC or Cadillac dealer can perform the repair.

Q5. Why did it take so long between the first report of a field incident and recalling these vehicles? Why did GM wait 10 years to recall?
A5. We are deeply sorry and we are working to address this issue as quickly as we can. Customer safety is paramount to GM. Given our present understanding of the recalled vehicles’ ignition switch torque capabilities, we have announced a recall.

Q6. Will anything out of the ordinary be done to reach customers since these vehicles are older and likely are in the hands of second or third owners?
A6. GM is undertaking diligent efforts to reach affected customers. Between March 7 and March 11, 2014, GM mailed owners a letter informing them of the recall and reminding them to use only the ignition key (no key fob or other material) until the recall repair is completed. Customers will subsequently get a second letter in early April informing them that they can contact dealers to schedule repair appointments.

Q7. When can customers reasonably expect to be able to get their cars fixed?
A7. We expect the first parts to be available in early April, with parts availability improving as time goes on. We will be working with customers on an individual, case by case basis to minimize inconvenience associated with the recall. Additionally, we are working diligently with our suppliers to develop and validate replacement parts and to have increased production in place to meet demand.


Between March 7 and March 11, 2014, GM mailed owners a letter informing them of the recall and reminding them to use only the ignition key (no key fob or other material) until the recall repair is completed. Customers will also get a second letter in early April informing them they can contact dealers to schedule repair appointments.

Until the safety recall repairs have been performed, it is very important that customers use the ignition key and nothing else (including the key fob) on the key ring.

Q8. Will customers have to pay for the repair?
A8. The repair will be done at no charge.

Q9. What exactly is the repair? How long will it take?
A9. The ignition switch will be replaced. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of less than an hour.

Q10. Will customers be able to get a loaner or rental vehicle while my car is being repaired?
A10. Yes this is possible. Once customers are notified that the parts are available, they are requested to contact their dealership to make an appointment and discuss this with them.

Q11. Where will the notification letters be sent?
A11. The current owner information from your state vehicle registration will be used to mail out customer communications related to the recall.

Q12. Why did you inform me about the recall prior to having the parts available?
A12. Everything we are doing is guided by one unwavering principle: do what is best for our customers. Customer safety and satisfaction are at the heart of our business. We also wanted to advise customers that until the safety recall repair has been performed, it is very important that customers use the ignition key and nothing else (including the key fob) on their key ring.


Moving forward, we will be working with customers on an individual, case by case basis to minimize inconvenience associated with the recall. Between March 7 and March 11, 2014, GM mailed owners a letter informing them of the recall. Customers will receive a second letter in early April informing them how, and when, they can contact their dealers to schedule a repair appointment.

We expect to have parts available in early April.

Q13. What does the following statement mean – we will work with customers on an individual, case-by-case basis to minimize inconvenience associated with the recall? 
A13. GM and our dealers will work with each customer individually to minimize inconveniences they could experience until the recall repair is made to their vehicle, up to and including providing a rental or loaner vehicle, where appropriate.

Until the safety recall repairs have been performed, it is very important that customers use the ignition key and nothing else (including the key fob) on the key ring.

Q14. What if customer references the USA Today news article that stated issue has occurred even when driver did not have a heavy key chain?
A14. Until the safety recall repair has been performed, it is very important that customers use the ignition key with no additional items (including the key fob) on the key ring. There is a risk, under certain conditions, that your ignition switch may move out of the “run” position, resulting in a partial loss of electrical power and turning off the engine. This risk increases if your key ring is carrying added weight (such as more keys or the key fob) or your vehicle experiences rough road conditions or other jarring or impact related events. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality. Please understand that we are working diligently to provide a solution to our customers as quickly as possible.

Q15. What constitutes a “jarring event?”
A15. Jarring could occur in an off-road condition, such as hitting a bump on rough terrain. We have not seen it occur with a pothole but it could.

Until the safety recall repairs have been performed, it is very important that customers use the ignition key and nothing else (including the key fob) on the key ring.

Q16. What car will customers get as a rental vehicle? Will you be giving out foreign car rentals?
A16. We will be working with customers on an individual, case by case basis to minimize inconvenience associated with the recall. The type of vehicle each individual receives as a loaner will vary based on supply and demand. Our intent is to provide a GM rental, however strains on demand may result in rental vehicles from outside the GM lineup.

Q17. If GM provides me with a rental car until my vehicle can be repaired, where will my vehicle be stored?
A17. In most cases, the dealer will keep your vehicle onsite. However, if the dealer cannot safely store your vehicle, with agreement, the customer may be asked to retain possession and not drive it until the required repair is completed and the loaner is returned.

Q18. Why do the involved VINs appear in IVH if the recalls have not been released?
A18. All involved VINs were updated on March 10, 2014 to assist dealers with responding to customer questions. A repair procedure and part availability details will be provided in early April.

Q19. What part of the car is involved with this recall?
A19. The recall repair only involves the replacement of the electric ignition switch. The ignition key and ignition key cylinder are not involved. While other product issues such as an ignition key that sticks or binds are not part of the recall, we would be more than happy to look into those issues if you’re experiencing them, as well.

Q20. How should underage drivers be addressed?
A20. In some states there are age restrictions that limit the ability to obtain a rental or loaner vehicle. In such cases, a legal parent or guardian will be required to sign the vehicle rental contract and take full responsibility for the vehicle. Additionally, in some states drivers under a certain age may be required to pay a premium rate to rent or insure a vehicle. To address these situations, GM will cover these additional expenses.

Q21. What if the customer indicates that they are afraid they will have the failure based on what they are hearing in the media, or don’t feel safe driving their car, or cannot wait for parts to arrive? 
A21. For situations where a customer may be concerned about operating their vehicle and is requesting alternate transportation, dealership service management is empowered to place the customer into a courtesy vehicle until parts are available to repair the vehicle. See Bulletin 07-00-89-037 for courtesy transportation guidelines. Service management must document their approval for courtesy transportation by submitting their authorization via the Dealer Aftersales Empowerment Portal. Utilize labor code 9100387 and provide a brief comment noting the customer’s concern in the “additional comments’ field, using 00 (unknown) for the estimated days of rental. Once the form is submitted, an email confirmation will be sent to your District Manager, Aftersales.

Q22. What if customer calls indicating they are experiencing the condition, or have just experienced the condition? What if towing is required?
A22. For those customers who request that their vehicle be towed, dealer service management must contact Roadside Assistance to request towing on behalf of the customer under Safety Recall 13454 or 14063. Be certain to have the customer Vehicle Identification Number, contact information and vehicle pick up address to provide to Roadside Assistance. 

Roadside Assistance can be contacted at 855-381-5826. This is a dedicated number which has been established just for this recall.

Until the safety recall repairs have been performed, it is very important that customers use the ignition key and nothing else (including fob) on the key ring.

Q23. What if customer calls indicating they have been in an accident related to this condition?
A23. As with any accident, it is important to call 911, if necessary, and notify the police. If the customer thinks the accident was caused by this condition, the customer should be forwarded to GM Product Assistance Claims (PAC). Please call 1-800-231-1841, press prompt #2 then prompt #3 to open a PAC case on behalf of the customer.

Q24. What if customer indicates they do not feel safe and would like their vehicle bought back?
A24. Please explain that we understand their concerns. General Motors is not offering repurchase as a remedy. To assist dealers in helping customers who are involved in this recall that request assistance, we are announcing a special cash allowance in the amount $500 available when these customers purchase or lease a new 2013 / 2014 / 2015 model year Chevrolet, Buick, GMC or Cadillac. This special cash allowance must be passed on to the eligible customer at the time of the transaction. The special cash allowance is not transferable and is intended to assist those customers who are unhappy and may want to trade out of their vehicle or buy a new GM product. Advise customers that at this time, the special cash allowance is effective through April 30. GM will not market or solicit owners using this allowance. We ask that Dealers do not market to or solicit these customers either. This special cash allowance is not a sales tool; it is to be used to help customers in need of assistance.

Please reference Program Number 14-40AAQ for details.

Until the safety recall repairs have been performed, it is very important that the customer use the ignition key and nothing else (including the key fob) on the key ring.

Q25. What if customer indicates they have had previous repair expenses related to the ignition switch, or have incurred expenses to repair the ignition switch in a vehicle they no longer own? 
A26. Customers will be reimbursed for these repairs. The letter advising customers that parts are available for the recall repairs will also include instructions on how to request reimbursement for ignition switch repairs they have paid for. Customers should follow these instructions to request reimbursement. 

Note: If the vehicle previously had the ignition switch replaced, it still must be replaced again as part of this recall.

Q27. What if customer references a letter they received in 2012 regarding ignition lock cylinders? Is this the same thing?
A27. No, it is not. Try to confirm that they are owners of a 2008 Cobalt, 2008/2009 HHR, or 2007 G5. Also, please confirm that the letter they’re referring to involves Special Coverage #12089, regarding a binding ignition lock cylinder. If so, explain that this particular field action involved a different part than the ignition switch in this recall.

Q28. When will the recall be listed in vehicle history? 
A28. Information was loaded in Investigate Vehicle History (IVH) on March 10, 2014. 

Q29. What if the customer got into a rental on their own and wants reimbursement from GM?
A29. Unfortunately, General Motors cannot reimburse customers for rental cars procured outside of the GM system.

Again, here at Chesrown Chevrolet Buick GMC, we want to make sure that you are safe and comfortable when you get behind the wheel. We are doing everything we can to make sure we service you to the best of our ability as we learn more about the situation at hand. We are a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

Visit our website: www.Chesrown.com
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Delaware Public Health Week Contest

DELAWARE, Ohio – Have you heard? Public Health Week starts this Friday, and we couldn't be more excited because we have teamed up with the Delaware General Health District on their fun contest to provide the winning prize: Lifetime Oil Change & Tire Rotations AND a one year family zoo pass, plus the winner will also receive a Britax Car Seat!

The Public Health Week community competition kicks off this Friday, April 4th during First Friday from 6-9 pm! You can pick up your board game at the Main Street Office and get to work on completing the challenge stations at each local business. Once you have completed your board, just turn it in at the Delaware General Health District office before 5pm on April 10th to be entered into a drawing for the winning prize! You won't have to wait long to find out if you are the winner because the winner will be announced at Noon the next day! Just remember each family is only permitted one entry to the contest, so make it a group effort!

Are you excited for the chance to win some awesome prizes during Public Health Week in Delaware? We'll see you Friday to kick it all off! Chesrown Chevrolet Buick GMC is a family owned and operated dealership in Central Ohio that has been committed to providing the highest quality of service to create lifetime customers for over 50 years. Feel free to give us a call at (740) 363-1175 or stop by our dealership at 1701 Columbus Pike, Delaware, OH, 43015!

Visit our website: www.Chesrown.com
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